Shipping and Returns

Shipping & Delivery

At Glamnailsprofessional, we do our best to process and ship every order as quickly as possible. Below you will find information about the processing, shipping, and delivery of your order.

1. Processing your order

Orders are processed on business days.

Processing an order generally takes 1–2 business days. Once your order has been shipped, you will receive a shipping confirmation with Track & Trace.

2. Delivery time

The average delivery time is 4–7 business days after shipping.

The stated delivery time is an average and not a guaranteed delivery date. The actual delivery time may vary by country, carrier, and order.

Delays may occur, for example, due to:

• carrier congestion
• local sorting
• transfer between carriers
• customs checks
• public holidays
• or other circumstances within the international shipping network

A delay does not automatically mean that an order has been lost.

3. Track & Trace

After shipping, you will receive a Track & Trace code that allows you to follow the progress of your order.

For international shipments, a package may be transferred to a local carrier during transport. As a result, tracking information may be temporarily limited or may not show a new update for some time.

It may also happen that a local carrier only records a tracking update once the package has actually entered the local network.

A temporary period without a tracking update does not automatically mean that a package has been lost.

If your order shows no progress for an extended period or the tracking indicates a problem, contact us so we can investigate the shipment.

4. International shipping

We ship internationally.

For international shipments, your order may be handled by multiple carriers. The available tracking information may therefore vary by country and transport stage.

For some destinations, customs checks, local transport conditions, or other cross-border procedures may affect the delivery time.

5. Shipping costs

Free shipping from:

€40 • £40 • $40 • 300 DKK • 450 SEK

For orders below the applicable free shipping threshold, shipping costs are displayed during checkout.

6. Check your address

Always check your address details before placing your order.

Did you discover an error immediately after placing your order? Then contact us as soon as possible via:

info@glamnailsprofessional.nl

If your order has not yet been processed, we will try to adjust the address where possible.

If the order has already been processed or shipped, we can no longer guarantee an address change.

The customer is responsible for entering the delivery address correctly.

7. Delivery

The carrier records the delivery of a package in its own delivery system.

An order may, for example, be recorded in the tracking system as:

• delivered to the delivery address
• delivered to a neighbor
• delivered to a safe location
• or delivered to a collection point

When the tracking indicates that your order has been delivered but you cannot find the package, please contact us as soon as possible. We can then investigate the available tracking and delivery information.

8. Package Taken to a Collection Point

When a package cannot be delivered to your home, the carrier may take it to a collection point.

The carrier determines the available collection point and the period within which the package must be collected.

Therefore, always check the tracking information and any messages from the carrier when your package has been taken to a collection point.

9. Uncollected or Refused Packages

When a package is taken to a collection point and not collected within the applicable period, the carrier may return the package.

The same can happen when a package is refused upon delivery.

A package that was not collected or was refused is not the same as a regular return shipment.

Would you like to return an order because you have changed your mind? Accept the order first, then follow the return procedure as described on our page Returns & Refunds.

10. Damaged Order

Check your order upon receipt.

Is a product damaged? Please contact us via as soon as possible:

info@glamnailsprofessional.nl

Include your order number and, if possible, clear photos of the packaging and the damaged products.

Report transport damage before returning a product.

11. Wrong or Missing Product

Did you receive the wrong product, or is something missing from your order?

Please contact us via as soon as possible:

info@glamnailsprofessional.nl

State your order number and clearly indicate which product is missing or was delivered incorrectly. If possible, include photos of the order you received.

12. Returns

Would you like to return an order because you have changed your mind?

1. Fill in the return form complete it and include it with your return shipment.Without a return form, the return shipment will not be processed.
2. Return the product with a track & trace shipment and email the code to info@glamnailsprofessional.nl. This way, you can always prove that the product was shipped, and we can accept it at our warehouse.
3. The return address is the address stated on the return form, not the address shown on the package.
4. We are not liable for lost or damaged items.
   
5. Once we have received the return package, it will be inspected and refunded within 14 days.

Download and print the return form here

You can find our additional guarantee on the page 100% Satisfaction Guarantee.

13. Contact

Do you have questions about the shipping or delivery of your order?

Please contact us via:

Glamnailsprofessional
Email: info@glamnailsprofessional.nl

When asking questions about an existing order, always include your order number.